FAQS

Falcons stands as a premier destination for luxury, offering online and live auctions as well as private sales of rare collectibles and ultra-luxury items. We believe that the true beauty of iconic pieces lies in their ability to captivate, inspire, and tell extraordinary stories.

Our auctions and private sales are meticulously curated to present our esteemed clientele with a remarkable collection of luxury pieces. Our team of experts tirelessly scour the globe to source rare and remarkable treasures, ensuring that our offerings showcase the pinnacle of creativity, authenticity, and refinement.

We also provide a marketplace for sellers to sell their pre-loved luxury pieces and collectibles to find them new homes.

Our vision is to foster a community that celebrates the passion for rare collectibles. Welcome to Falcons, where the pursuit of luxury knows no bounds.

Falcons is a premier and dynamic marketplace for luxury goods, renowned for its trustworthiness and excellence. Our team of specialists is dedicated to helping you maximize the value of your pieces by connecting you with our discerning community of buyers. We provide collectors with exceptional access to the world’s most extraordinary handbags, watches, heritage brands, sports memorabilia, sports trading cards, pop culture collections, cars and collectibles. Our premium "White Glove Service" ensures that your experience on our platform is both efficient and highly individualized, meeting your specific needs and unique expectations. 

Certainly, we warmly welcome you to visit our store for a personalized shopping experience, where you can explore a curated selection of top-selling luxury items. You can indulge in our White Gloves service, where our personal shopper will assist you while you enjoy a pampered and luxurious experience. Please note that while our Dubai store may not carry all items, our Personal Shopping services will allow you to view specific items of interest upon request.

We are located at: Feeder Commercial Center, Me’Aisem First, Dubai Production City

Please find our business hours below for your kind reference:

• Mon-Fri: 9am-6pm

Creating an account is quick and easy.

1. Click Sign In at the top right corner of the website.
2. Enter your email address, and we'll send you a one-time verification code.
3. Enter the code to sign in. If you're new, your account will be created automatically after verification.

For security reasons, your registered email address cannot be changed. If you no longer have access to your current email, we recommend creating a new account using your preferred email address for future purchases. If you require assistance, please contact our Customer Support team at customersupport@falcons.com.

Signing in is simple and secure.

1. Click Sign In at the top right corner of the website.
2. Enter your registered email address.
3. We'll send a one-time verification code to your email.
4. Enter the code to access your account.

Since we use secure email verification, there is no password to remember or reset.

We apologize for the inconvenience caused during your login process. As an initial step, please try logging in on another device/network or clearing the browser history. 

Should you still face the issue, feel free to reach out to our customer service team: customersupport@falcons.com.

In order to edit your profile:

• Click the profile icon on the upper right side of the screen
• Click on ‘Account’ and scroll down to the shipping address
• Click on the edit button, make your changes and then save

In order to verify your phone number, kindly follow the below-mentioned steps:

• Click the profile icon on the upper right side of the screen
• Click on ‘Account’ and scroll down to the phone number
• Click on the edit button, make your changes and then save

After you have registered, you will have access to our marketplace where you can buy and sell items. You would simply use your account to manage your Items pricing and approvals.

Unfortunately, once an order is placed, the payment method cannot be changed. 

Please contact our customer service by email: customersupport@falcons.com or by phone number +971 50 601 7990 between 09:30 till 20:00 (GMT+4)

All Buy Now items can be added to your shopping bag with a seamless checkout process.

Select the Item > Add to Cart > Proceed to Checkout > Fill in your Billing/Shipping Information > Click Continue to Payment > Select Delivery Method > Click the Box to Accept Terms and Conditions > Submit Order > Select Payment Method > Click Pay.

Items can be pre-loved or never worn depending on what is sourced. Conditions and full descriptions will be shared with each item listed. 

What payment methods are accepted?

We accept online payments in AED using Visa and MasterCard credit/debit cards. Additionally, we accept payments through account wallet credit. 

Regrettably, we cannot accept cancellations once an order has been placed. Please refer to our terms and conditions for more information or contact us at customersupport@falcons.com  for assistance. 

Falcons is dedicated to upholding the highest standards in all our products. As a testament to our commitment to quality, we do not offer returns on any items. We stand by the excellence of our products and strive to ensure your complete satisfaction with every purchase.

For any damaged, defective or incorrect items, the customer has 5 days from receiving the item to reach out to Falcons Customer Service team at customersupport@falcons.com .

Our dedicated team will review the customer's request and contact them with the next steps regarding the acceptance of the return.

(All refunds will be issued back to the original form of payment, if applicable.)

We offer products in different conditions (Pristine, Excellent, Good, and Fair). You can assess the condition of each item on its specific product page through the photos shared or the description listed.

We apologize for the inconvenience caused during your order placement. As an initial step, please try logging in on another device/network or clearing the browser history. 

Additionally, please ensure that your App is updated to the latest version.

Should you still face the issue, feel free to reach out to our customer service team: customersupport@falcons.com.

At Falcons, we are committed to delivering 100% authenticity. Our dedicated team of experts carefully evaluates each item, considering various factors such as hallmarks, hardware, stitching, symmetry, materials, craftsmanship, stamping, codes, hologram stickers, and packaging. With us, you can shop with confidence, knowing that every luxury item you purchase is genuine. For further details about our authenticity policy, please visit authenticity page.

Falcons pledges 100% authenticity and each item with us is covered with a lifetime guarantee. If you feel an item is inauthentic, please reach out to our Customer Support team customersupport@falcons.com to report it so we can resolve the issue promptly.

All sales on Falcons are considered final, and we regret that no returns will be accepted. 

Start by creating an account online and submitting your items. Our team of specialists will offer a quotation range depending on how they see your item selling. If you are satisfied with the quotation, you can bring your item to Falcons, and we will re-adjust the quotation based on the item’s quality after re-evaluating it in person. If you would still like to proceed, we will get your items ready for sale and list them online. 

On Falcons, you can sell handbags, watches, heritage brands, sports memorabilia, sports trading cards, pop culture collections and other collectibles. Please refer to our website for the variety of categories we accept.

Our Falcons' specialists will evaluate the items based on the artist or designer, country of origin, collection year, materials, dimensions, rarity and condition. We also consider comparable sales and past performance of works. An estimated quotation range will be provided to you for approvals. Once you accept the estimate, our specialists will contact you to sign a Consignment Agreement which will outline the specific terms of the sale.

Once we have the item, there will be a final quotation sent after inspecting the item on arrival. Once approved, we will proceed to go live with your piece online. 

Your item and reference number, along with any status updates and specialist messages, can be viewed at any time under My Account.

* Falcons reserves the right to refuse acceptance of any Items that are damaged or different upon arrival to our warehouse. In such cases, the Seller will be notified, and arrangements for the return of the damaged Items will be made at the Seller’s expense.

At Falcon’s, each consignment receives individual attention from our specialists, from cataloguing your items to reaching our global community of buyers. Our consignment terms and fees are transparent and include commission, damage and liability fees, marketing, and other promotional costs. We are committed to working closely with you to ensure a successful sale and delighted to answer any questions you may have throughout the consignment process. Find out more about our T&Cs here.

"Once the commission fee and VAT are deducted, the remaining amount will be added to your Falcons wallet for withdrawal. UAE clients will receive payouts by filling their bank details. 

International clients will receive payouts through PayPal, which operates in over 200 countries. You will receive a link to collect your funds, and if you do not have a PayPal account, simply follow the instructions to create one and complete the process."

For auctions, if a buyer is not found, we will be in touch with our recommendations for your unsold piece.

For Buy Now items, consignors who are in possession of their items do not need to take action, as there is no set timeframe for when an item has to be sold. However, if the item remains unsold for 30 days, there will be an automatic deduction of 10% applied every 30 days, with a cap at 30%. For items in Falcon’s possession, the return process can vary by department, and a specialist will contact the consignor with the next steps.

Under the Falcons "Guarantee," if an item is not sold within 30 days, Falcons may offer to buy the item at a price they determine, up to AED 150,000 in value. The seller has the right to accept or decline this offer. Falcons also reserves the right to select which items they wish to purchase and at what price.

It is the consignor's responsibility to collect or arrange for the return of unsold property once it is agreed that the item will no longer be pursued for sale. The seller can choose to delist their item without any charge after 30 days of it being up for sale on Falcons. Any delisting before the 30 days will incur a cost.

We have a specialized team at Falcons that conducts an in-house appraisal of products sold. Such appraisal encompasses comprehensive evaluation of the product(s) considering factors such as market value, condition, brand, category, and other relevant criteria.

Yes, you can arrange your own carrier or collect your purchases in person. Falcons offers a range of shipping options, but if you prefer to pickup, you are welcome to do so. 

Several factors affect the delivery time of your shipment, including its weight, number of pieces, and final destination. We aim to deliver within 48 hours for shipments within the UAE and 5-14 business days for international shipments.

Once you have paid for the item and any associated delivery costs, your item(s) will be carefully packaged and prepared for dispatch. Our goal is to deliver your item(s) to you as quickly as possible once they have been dispatched.

Due to international regulations, we are unable to ship to countries currently under sanctions. We strictly adhere to these guidelines to ensure compliance with global legal standards. For further details or to verify if your country is affected, please review our shipping policy or contact our customer service team.

You can conveniently monitor your ongoing orders, check on their progress, expected delivery dates, as well as accessing payment specifics and shipping details all under your account. 

You may also reach out to the customer support team at customersupport@falcons.com for any questions.

Our shipping services cover most countries worldwide. If you have additional questions about shipping, please contact our customer serviceat customersupport@falcons.com

For international deliveries, we utilize the Express services provided by a leading courier company, DHL, ensuring fast and reliable shipping. 

For local deliveries, we handle domestic orders using our own fleet of drivers or collaborate with top-best courier services for select locations

How can I expedite my order delivery?

We strive to ensure swift delivery, adhering to our promised timelines. 

For special requests, please reach out to our customer support team: customersupport@falcons.com

In order to prevent any possible loss or damage to the shipment, the address can't be changed or amended once the order is shipped.

For special requests, please reach out to our customer support team: customersupport@falcons.com

In cases where orders are held at Customs due to duties or the need for additional documents/charges, it is the buyer's responsibility to clear these duties and provide the courier with any necessary documents.

The live auction will be an in-person auction exclusive to registered and verified customers, while the online auction will be open to the public, and the highest bidder in a set time period will claim the item.

Yes, the online auction is open to the public. Only the live auction will need pre-authorized verification and approvals.

You will need to get verified to be able to participate in our live auctions. Please visit our Auctions page to find out more. If you do not have the paperwork needed, your access will be limited to the Buy Now marketplace and online auctions.

We will be announcing all our live auctions on our website [Live auctions page].

VAT will be added as per the Federal Tax Authority Law (FTA) issued by the UAE government in an amount of 5% to the final auction price.

Trade license =: " Abu Dhabi, Al Maryah Island, 450341, Abu Dhabi, UAE"

Registered Office Falcons 

" Abu Dhabi, Al Maryah Island, 450341, Abu Dhabi, UAE"